Open the Menu ☰ in the Taptap Send app and select "Support”, then select WhatsApp to reach us. For example: your registered information (your name, the email address and phone number used when signed up), and your transfer details. Please remember to provide as much relevant information as possible so our team can assist you promptly. You can also send us a private message via Taptap Send official Facebook page. Support is available in English & French.Support is available in English, Twi & Urdu.Support is available Monday to Friday, 8am to 5pm in Bengali, Wolof, Urdu & Arabic.Support is available 24/7 in English & Twi.Sunday to Friday, 9am to 6pm in Tagalog.Every day from 9am to 9pm in English, Urdu and Bengali.Support is available in Spanish, English, Twi & Wolof.Support is available in English, Twi, Wolof, Urdu, Bengali & Arabic.Support is available in Italian, English, Twi, Wolof, Bengali, Urdu & Arabic.Support is available Monday to Friday, 8 am to 5 pm in Bengali, Wolof, Urdu & Arabic.Support is available 24/7 in English and Twi.Support is available in French, English, Wolof and Arabic.if your call can't go through, please send us an email instead at: from your registered email address.Support is available in German and English.Our team can assist you in multiple languages, from Monday to Friday, from 9 AM to 6 PM (CET). In case you’d like to change your email, or you no longer have access to that email address, select “Account” in the Menu ☰, scroll down to the “Email” section and edit it.Your registered email address is displayed right below your name.Open your Taptap Send app and tap on the Menu ☰ (top left of the screen).To find your registered email address (only applicable if you're currently logged in to the app): We will answer you as quickly as possible.įor Europe & UK: we answer emails every day, from 9 am to 6 pm CET.įor the US and Canada: we answer emails every day from 8 am to 5 pm ET.įor the UAE: we answer emails every day from 9 am to 9 pm GST. Send us an email at from your registered email address (the email address you used to sign up for your Taptap Send account). For example: your registered information and your transfer details. to provide as much relevant information as possible so our team can assist you promptly.For security reasons, we need to make sure that we speak with the owner of the account, to use the email address or the phone number you used to sign up for your Taptap Send account.Click on the option to contact us directly.Īlternatively, you may also find our contact details as below. We are not affiliated with Western Union, MoneyGram, Zepz (Worldremit or Sendwave), Remitly, Transferwise, Azimo, Small World or Ria.There are many ways for you to contact the Customer Support team at Taptap Send! Simply open Menu ☰ in the Taptap Send app and select " Support " to see all available options. Send to one of the counties listed on our website: Send from: GBP (British Pound), EUR (Euro), CAD (Canadian Dollar), USD (US Dollar), AED (Arab Emirates Dirham) We aim to change that, obsessively pursuing solutions to lower costs, reduce delays, and increase convenience. Too often, other companies have overlooked, over-charged and not treated these communities with the respect they deserve. If you ever need us or have questions, please email us at MISSION: We started Taptap Send because we believe diaspora communities deserve to have someone fighting for them on their most important financial needs: first and foremost, the need to send money to friends and family. LOCAL: Our teams are from the communities we serve and speak over 30 languages MOBILE MONEY, CASH PICKUP AND BANK TRANSFERS: Send money from your debit card or account (depending on your location) to your recipient’s wallet / account We do NOT sell any of your personal information to ANY third parties.PCI compliant - we do not store your credit or debit card information.Taptap Send is licensed in the UK, Canada, the US, the UAE and the EU for sending money.And because our team is from the countries to which we send, we know how to make things as smooth and easy as possible for you. We’re focused on giving you the best experience to send money internationally. And if there’s a problem with your transfer, we’ll let you know as soon as possible. Great exchange rates: we negotiate rates every day to try and deliver great ones for you!.Returning back to Taptap Send when the payment goes through. Starting SOFORT/Klarna flow, which takes you to the SOFORT website to authenticate the payment.
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